MEET OUR STAFF
Doug Merkel, General Manager
The GM manages all PLRWSD departments, handles all public relations communications, serves as project leader on major construction projects, oversees safety program, and serves as the liaison to the Board of Directors keeping them informed of operations, finances, and policies.
Steve Dodd, Transmission and Distribution Superintendent
The T&D Superintendent manages the construction and maintenance of our ever expanding water distribution system. The department includes four on-call crews that repair water leaks 24 hours a day, 7 days a week regardless of the weather.
Josh Walker, Waste Water Superintendent
The Waste Water Superintendent oversees the collection system and water pollution control facilities. His crew of four maintains a system which collects waste water from the towns of Dubois, Celestine and St. Anthony. The Waste Water Superintendent works closely with IDEM and the EPA to protect our local water ways.
Adam Scherle, Water Plant Superintendent
The Water Plant Superintendent oversees the operation and maintenance of the Water Intake and Treatment Facilities. In this department are 8 full time water plant operators that oversee water plants 24 hours a day and seven days a week.
Samantha Witte, Accounts Receivable
Accounts Receivable maintains customer database and resolves all service-related issues for customers including new meter requests, new sewer tap requests, billing, leaks, payment processing, and coordinates collection activities. In addition, Accounts Receivable establishes meter re-install requests and assists customers in establishing or terminating service as necessary.
Brianne Heeke-Knies, Meter Department
The Meter Department manages the District’s meter reading, testing, replacement, billing, and service installations. Responds to emergencies and operational items relayed to the Meter Department from the Customer Service Department or from the answering service.
Kathy Mathies, Meter Department
Kathy works very closely with the service department. If you're moving locations within the district, need a new meter or are leaving the district altogether, Kathy can take care of your needs.
Karen Pund, Accounts Payable
Karen is our front desk customer liason. She is the first person all customers, delivery drivers and guests are most likely to encounter. She's also the first option in our call center. Karen can answer a great deal of customer questions and will make sure that all inquiries are sent in the right direction.
Luke Woolems, Human Resources & Information Technology
The Human Resources Specialist is responsible for policy development and implementation, onboarding, benefit management including insurance, retirement, and leave.